Performance Measures For Government

Learn how to use organizational goals and objectives to develop appropriate performance measures.

Step 1: Measure Performance for Results

• Understand why you should measure performance in your agency
• Implement the four criteria of effective performance measurements systems
• Illustrate the linkages between daily activities and outcomes

Step 2: Identify Characteristics of Effective Performance Management Systems

• Understand the 8 critical success factors for effective performance management systems
• Increase data availability and make sure the data is readily accessible
• Manage and Analyze data in a uniform and consistent manner

Step 3: Understand Logic Models

• Define the relationship between outcomes, measures, activities, outputs and inputs
• Develop a framework and a process for planning, management and evaluation
• Provide a structure for understanding the situation that drives the need for an initiative

Step 4: Identify Outcomes and Intermediate Outcomes

• Develop end outcomes that are grounded in mission and statute and that assess progress toward strategic goals
• Measure only the things you can count rather than things that are strategically important
• Use the SMART framework to develop effective outcomes

Step 5: Develop Measures and Metrics

• Create meaningful measures useful for decision makers and other stakeholders
• Develop clear measures that tells your departments story
• Create relevant measures that do not become obsolete too early

Step 6: Narrow Casting and Targeting

• Set targets for your chosen measures
• Establish desired results within a specific timeframe
• Understand the four attributes of a quality target

Step 7: Manage through Measures

• Use measures to manage and motivate employees
• Manage your budget based on performance measures
• Develop performance-based statements of works to manage contracts