Performance measures are the primary
vehicle for aligning IT investments to tangible improvements in
agency efficiencies and effectiveness. Moreover, when combined
with a risk management strategy, performance measures can provide
IT management informed strategic management decisions at every
step of way, from planning to implementation to review. This course
provides a thorough framework—known as the Performance Logic
Model—for defining performance measures for IT projects
that are aligned to program mission and goals. You will emerge
with model performance measures for common IT initiatives as well
as a command of useful methods for defining your own performance
measures.
COURSE AGENDA:
Pre-Conference
Workshop: Monday, April 28, 2003 |
| 8:00 |
Registration
and Continental Breakfast |
| Linking
Performance Measures to OMB Exhibit 300s |
| 9:00 |
Application Workshop
A: Cost, Schedule, and Performance Goals
- Performance-Based Management
Systems
- Original Baseline
- Current Baseline
- Performance and Variance
From OMB-Approved Baseline
- Corrective Actions
|
| 12:00 |
Networking Luncheon |
| 1:00 |
Application Workshop
B: Justification and Other Information
- Justification
- Program Management
- Acquisition Strategy
- Alternatives Analysis
and Risk Management
- Enterprise Architecture
- Security and Privacy
- Government Paperwork Elimination
Act
|
| 4:00 |
Adjourn |
| |
DAY
ONE: Tuesday, April 29, 2003 |
| 7:30 |
Registration and Continental
Breakfast |
Step
1: Identify and Explain the Existing Drivers for IT Performance
Management Within the Public Sector |
| 8:30 |
Keynote Presentation:
Performance Measures as a Strategic Tool for Government IT
The performance of government IT functions is under increasing
scrutiny as federal budgets continue to shrink. Establish
performance measures and integrate them with IT strategy to
create effective measurable results. Use performance measures
to ensure effective project management. Effectively allocate
resources and create long-term IT strategy and success. Show
your performance results today!
William McVay, Office of Management
and Budget
|
| 9:30 |
Emerging Issues: Updates
from the 2002 E-Government Act
The recently passed the 2002 E-Government Act mandates the
creation of performance measures in areas including customer
service, agency productivity, and the adoption of innovative
IT and commercial best practices. Based on these performance
measures, agencies are to submit an annual status report on
compliance with the Act, implementation of e-government initiatives,
and an explanation of how such initiatives improve performance
in delivering programs to constituencies. Hear from an expert
how these new mandates will affect your agency.
David McClure, Center for Excellence
in Government*
|
| 10:30 |
Break |
Step
2: Identify and explain the relationship between IT Performance
Management and IT Strategic and Capital Planning |
| 10:45 |
Creating an Integrated
Government-wide Business Architecture: Performance Measures
for Access Channels, Lines of Business, and Underlying Processes
Integrate performance measures with IT strategy, applying
them to IT architecture, management and mission critical goals.
Use performance measures to assess IT functions and manage
them effectively and efficiently.
Mark Hess, Weston Technology Management
Group
|
| 12:00 |
Luncheon |
| 1:15 |
A Comprehensive Framework
for Linking Agency Strategic Plans and IT Capital Plans to
an IT Performance Measurement System
• Align IT Capital Plan to the Agency Strategic Plan
• Devise Performance Measures for IT: Critical Success
Factors
• Establish a Measurement and Benchmark System for IT
Functions
Carl D. DeMaio, The Performance
Institute/Reason Foundation
|
| 2:15 |
The State of the Practice
in IT Performance Measurement at the Federal Level: Lessons
Learned
Discussion of best practices and lessons learned in applying
performance measures to government IT functions and strategy.
Discover how new requirements and regulations have affected
the IT landscape, and how they are affecting the future.
Alan Balutis, Executive Director, FGIPC
Kim Nelson, CIO, Environmental Protection Agency*
Brian Burns, CIO, Bureau of Indian Affairs*
Norm Enger, e-Government Program Director, Office of Personnel
Management |
| 3:15 |
Break |
| 3:30 |
Devising and Implementing
Performance Measures that Measure IT Value to Agency Core
Mission
While many government agencies have made tremendous improvement
in the area of Electronic Government, very few have made sufficient
progress in documenting the impact of e-government. In this
session, you will hear from one of the leading experts in
government IT performance measurement.
Pat Plunkett, Department of Housing and Urban Development |
| 4:30 |
Adjourn |
| |
DAY
TWO: Wednesday, April 30, 2003 |
Step
3: Reinforce the Benefits of IT Performance Management for
Public Sector Organizations |
| 8:30 |
Developing Performance
Measures for Cross Agency IT Collaboration: Funding and Management
Excellent cross agency coordination is seen as a high priority
for most government IT managers, but stove piped systems and
processes remain an obstacle to achieving tangible results.
Examine best practice strategies for devising appropriate
performance measures for multi-agency IT projects.
Denis Gusty, Department of Labor/GovBenefits
Program Manager
|
| 9:30 |
Developing and Institutionalizing
an IT Performance Management Program within an Agency
When thinking about IT performance management, many agencies
stumble because they don't have any idea of how to create
an effective program that will withstand the test of time.
In this session, participants will learn about the critical
success factors in establishing an IT Performance Management
Program as well as creating an IT Performance Management Program
Office. Practical insights and examples will be shared to
illustrate the benefits of taking this important step
Bob Tettelbach, Gartner, Inc. |
| 10:45 |
Break |
| 11:00 |
Performance Measures
for Cost Savings and Operational Efficiencies from IT
As a government IT manager, it is imperative that you provide
evidence of reliable cost data and a direct link between cost
efficiencies and the implementation of an IT project. Ensure
your return on investment and utilize performance measures
to draw a detailed roadmap to a successful IT program performance.
Craig Robinson, National Science
Foundation
|
| 12:00 |
Luncheon |
| 1:15 |
Performance Measures
for Customers and End-Users
• Utilize best practices and innovative methodologies
to build a comprehensive, end-results driven performance
plan
• Establish appropriate performance goals that ensure
your IT projects are citizen-centered
• Enhance performance derived from agreeing on a common
policy and architecture framework
Mary Mitchell, Program
Executive for e-Government Policy, General Services Administration |
Step
4: Increase awareness of IT Performance Management methodologies
and tools available to the Public Sector |
| 2:15 |
Tracking and Evaluating
the Collection of Performance Measures for IT Projects
• Ensure that performance measures are quantifiable
and can be
directly correlated to specific project outcomes
• Use performance information to periodically assess
promised and actual ROI are still within range of each other
• Integrate IT performance information with the budget,
financial, and program management processes so that decisions
can be made in a broader operational context
Bruce Eanet, Planmatics, Inc., Formerly of the Department
of Labor |
| 3:15 |
Applying Value Measuring
Methodology to IT Projects
• Provide a quantitative of value through calculation
of metrics, including ROI
• Understand how variables can be used to justify an
IT investment or an alternative course of action
• Develop an IT investment portfolio that balances value,
cost and risk
Michelle Quadt, Booz Allen &
Hamilton
|
| 4:15 |
Adjourn |
|
| Bring the Government Technology
Performance Training In-House!
All of the programs described are available on
an in-house basis. In-house training provides a customized, cost-efficient
method to educate staff on the new rules IT and E-Government,
as well as to provide a forum for team building and project planning.
Training is conducted by seasoned experts in E-Government and
IT. Wherever possible, actual “projects” from the
client agency are used during the training program—providing
real life examples for agency staff. For more information on in-house
training options, contact James Lewis at 703-894-0481 or write
to [email protected].
|
| Exhibiting and Sponsorship
Information:
To learn more about exhibit and sponsorship
opportunities at Performance Institute educational seminars and
conferences, please call James Lewis at 703-894-0481.
|
|
10 Reasons to Attend the
Government Technology Performance Training Series
1
Ensure Compliance: Stay ahead of the latest rules and regulations
of the newly signed 2002 E-Government Act
2 Augment
Project Management: Utilize best practice project management strategies
to accomplish IT goals and milestones
3 Improve
IT Strategy: Develop and implement dynamic IT strategy in your
agency
4 Enhance
Budget Justifications: Build a better business case for your IT
plan and your IT program
5 Design
Performance Measures: Measure and report the performance of your
IT investments
6 Improve
Security: Develop a safe, secure, integrated IT architecture
7 Manage
Risk: Improve the probability of success for your IT investments
8 Enhance
Competition: Develop effective IT outsourcing strategy and deliver
results through performance-based IT contracts
9
Achieve E-Government Goals: Integrate your agency’s
IT strategy with the Administration’s Citizen-Centered E-Government
Initiatives
10
Put Yourself on the Fast Track: Stay at the leading edge of innovation
in government IT managemen
|
|
Or
by calling us at
703-894-0481 |
 |
| Venue |
|
Sessions held in Washington,
D.C. will be convened at the Wyndham City Center Hotel
in Washington, D.C., just blocks from the Foggy Bottom Metro Station
on the Blue/Orange Line. A limited number of rooms have been reserved
at the hotel at a discounted rate ($150 single and $170 double).
Please contact the hotel at 202-775-0800 by February 5, 2003 to
make reservations. Be sure to ask for the Performance Institute
conference rate. The Wyndham City Center will ensure that your
conference experience is comfortable and enjoyable.
San Diego,
CA
For information on
San Diego area events, please contact the Performance Institute
at 703-894-o481.
|
| Hotel |
| Performance
Measures for IT and e-Government
will be held at the Wyndham City Center Hotel in Washington, DC.
Wyndham City Center
Hotel
1143 New Hampshire Ave., NW
Washington, DC 20037
202-775-0800
www.wyndham.com |
| Tuition |
| The
fees for attending the Performance
Measures for IT and e-Government are
as follows:
| Single
Workshop: |
$1095 |
| Two Workshops: |
$995/each |
| Three
Workshops: |
$895/each |
| Four Workshops: |
$795/each |
| Five Workshops: |
$695/each |
| One-Day
Application Session: |
$495 |
|
| Group
Discounts |
| Contact
James Lewis at the
Performance Institute at 703-894-0481 for more information about
group discounts. |
Administrative Note:
A 10 percent cancellation fee on registration will be charges for
cancellations received less than three weeks from the sate of the
conference. As speakers are confirmed 6 months before the event,
some speaker changes or topic changes may occur in the program.
The Performance Institute is not responsible for speaker changes,
but will work to ensure a comparable speaker is located to participate
in the program. |
|
