Show Me the Measures!

Logic-Model Your Way to Key Performance Measures
Get hands-on application and implementation training on the Government Performance Logic Model

Part of the Government Performance Management Certification Program
For more information about the program and to view a full course catalog, contact Blake Zach at 703-894-0481 or click here for more information.

Review “Best-in-Class” Performance Measures for Government
Return to your office with a set of “Best-in-Class” measures designed to improve your program’s performance

July 19-20, 2004 - Arlington, VA - The Performance Institute

Training Agenda

Instructors:

Jeffrey E. Bergin, Director, Center for Government Performance
Robert Tettelbach, Vice President for Consulting and Training
Marsie Frost, Director, Federal Affairs
Michael Hoffman, Director, Center for Contracting and Competitive Sourcing
Ken Miller, Founder of Change Innovation Agency

Day One: July 19

8:30 Registration and Continental Breakfast

9:00 Performance Measures for PART: Gauging Program
Success and Efficiency
•Focus on OMB guidelines for performance measures to
evaluate efficiency
•Discuss the successes and pitfalls agencies have encountered in
developing and implementing outcome performance measures

10:00 Implementing the Government Performance Logic Model to Develop and Manage Performance Measures
•Establish clearly defined end and intermediate outcomes
•Promote good management by using measures to monitor
program performance

12:00 Networking Luncheon

Measuring Outcomes
1:00 SHOW ME THE MEASURES: “Best-in-Class” Outcome
Performance Measures Using the Logic Model
Discuss outcome measures that can be applied illustrating the
linkage between outcomes, strategies, outputs and inputs.
Breakout A: Environmental and Natural Resources
Breakout B: Research and Development
Breakout C: Education and Training
Breakout D: Policing and Enforcement

2:15 Break and Refreshments

Measuring Outcomes
2:30 Application Session: Developing Outcome-Oriented
Performance Measures
Create clearly defined succinct measures that are the best
integrated to the outcome goals established by your program.
Working Group A: Environmental and Natural Resources
Working Group B: Research and Development
Working Group C: Education and Training
Working Group D: Policing and Enforcement

3:30 Developing “Intermediate Outcome” Performance
Measures Linked to Program Strategy
•Assess changes in order to attain outcome goals
•Integrate strategies with outcomes to eliminate barriers for
improving program performance

4:30 Adjourn

Day Two: July 20

8:30 Continental Breakfast

9:00 Aligning Activities and Outputs to Established Goals
•Align Organizational Products and Services to Intermediate
Outcome Goals and measures
•Define key programmatic activities and outputs

10:45 Break and Refreshments

11:00 SHOW ME THE MEASURES: Model Performance Measures for Business Processes and Cost-Efficiencies
•Examine the efficiency and effectiveness of your business processes
•Manage and apply ideal measures for your organization

12:00 Networking Luncheon

1:00 SHOW ME THE MEASURES: Model Performance Measures for Customer Service
Few organizations in government are truly getting the most out
of their customer service measures and performance. This
session will illustrate a simple, proven method that provides
organizations information and a measurement method that lets
customers set the agencies goals.
Ken Miller, Founder, Change and Innovation Agency

4:45 Adjourn

Or by calling us at
703-894-0481

Venue

Show Me the Measures! will be hosted at The Performance Institute in Arlington, Virginia, just one block east of the Courthouse stop on the Orange Line of the D.C. Metro. A public parking garage is located inside the building. Continental breakfast and a catered lunch will be provided for delegates on each day.

The Performance Institute
1515 N. Courthouse Rd., Suite 600,
Arlington, VA 22201
703-894-0481

Hotel

The Performance Institute is located just two blocks from the Quality Courthouse and Virginia Suites, where limited numbers of rooms have been reserved at discounted rates of $115 for the Quality Courthouse and $115 for the Virginia Suites. Call the hotel directly to make reservations and be sure to ask for the Performance Institute conference rate.

Virginian Suites
1500 Arlington Boulevard
Arlington, VA 22209
703-522-9600

Quality Courthouse
1200 N Courthouse Rd.
Arlington, VA 22201
703-524-4000

Tuition

The fee to attend Show Me the Measures! is:

Forum

$1,095

Group Discounts

Reduced tuition rates for delegates who attend in groups of three or more are available by calling Melvin Hall at 703-894-0481 or by e-mailing him at [email protected].

Administrative Note: A 10% cancellation fee on registration will be charged for cancellations received less than three weeks from the date of the conference. As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.