Experience

We have trained tens of thousands of people in performance management and process improvement.

Any one of our process improvement or Lean Six Sigma trainings can be customized and brought in-house for your convenience.

LEAN SIX SIGMA BELT CERTIFICATION

Inside these modules are state of the art tools and techniques in change management, managing risk, team building, Voice of the Customer, Lean, Six Sigma, creating buy-in and project management. The method we teach ensures participants work on the right things, produce dramatic results and win the support of people in power. All of our training workshops include numerous interactive and applied sessions that allow you to work with your peers to gain best practices, lessons learned and new implementation strategies. For more detailed information about each course, you can download the GPI Brocure.

Presented by The Performance Institute
Process Improvement Certification


In order to get certified as Certified Government Process Improvement Manager (CGPIM) you must take all six courses in our process improvement curriculum. You will work on a demonstration project throughout the entire certification process. The project will allow you to apply the tools you learned throughout the entire training to a project that you can directly apply back at your office.

Managing Process Improvement Projects (2-3 Days)

  • Define your business process
  • Establish a continuous business process improvement strategy
  • Build a process flow diagram
  • Identify and eliminate non-value added work
  • Define process improvement metrics

Risk Management for Process Improvement Projects (2 Days)

  • Define roles in mitigating risk
  • Understand risk as it relates to your process improvement project lifecycle
  • Key techniques for eff ective risk management planning
  • Establish metrics for measuring risk
  • Evaluate potential impact on cost, efficiency, and performance goals

Process Mapping (2 - 5 Days)

  • Learn the tools and techniques for eff ective process mapping
  • Understand the critical areas of each part of your process and how to improve them
  • Examine non-value added steps in your processes and decrease process variation
  • Learn how to eff ectively rearrange your processes to get the most performance out of your team
  • Learn how to eff ectively document the process

Building and Leading Process Improvement Teams (2-3 Days)

  • Evaluate team characteristics and dynamics
  • Avoid common project pitfalls
  • Determine the scope of the project charter
  • Determine team member assignments and the project sponsor
  • Learn how to improve your team’s performance as well as your own performance

Voice of the Customer Techniques (2-5 Days)

  • Understand the cultural role of Voice of the Customer (VOC) in your organization
  • Utilize Lean Six Sigma and VOC, Translate your customers needs into actionable solutions (QFD: Quality Function Deployment)
  • Examine the skill sets required to do VOC the right way
  • Communicate customer requirements and satisfaction measures between cross-functional teams
  • Learn how to use VOC on little resources and a tight budget

Managing Change and Creating Stakeholder Buy-In (2-5 Days)

  • Learn the latest change management skills
  • Create a solid business case for change and balance the politics of change
  • Develop an action plan for managing change and creating buy-in
  • Examine the results of the project and determine how to most eff ectively communicate those results
  • Learn how to sell your ideas to key stakeholders to ensure buy-in