COURSES
Evaluating, Auditing & Improving Performance
Information Systems in Government
METHODOLOGY COVERED
This training will focus on the 11 key aspects of quality performance information, and
ensure that a performance management framework, such as the Logic Model, is
developed to communicate all key aspects. This framework will aid government
managers in not only creating performance goals, but establishing criteria to determine
the quality and credibility of performance information for government programs.
11 Key Aspects of Quality Performance Information
- Validity: Extent to which data reflects actual results (outcomes!) of the program
(NOTE: requires clear link through intermediate outcomes to program outputs)
- Usefulness: Relevance to management decisions
- Reliability: “Reasonable accuracy” of data
- Consistency: Data is collected in a consistent manner with the same definitions
and means of collection
- Statistically Significant: Data appropriately reflects the target population and is
representative of the sampled universe
- Timeliness: Capable of being used to manage the program and make adjustments
- Transparency: Data source, standards and methodologies for analysis are clear
- Integrity: Data is free from bias (intentional or otherwise!)
- Cost-Efficiency: Data collection costs (both financial and stakeholder burden)
are appropriate
- Security: Data is housed and used in an appropriate manner, with respect for
privacy and sensitive information at all times
- Verifiable: Independent assessments will corroborate reported results
| Training
Curriculum |
| Day
One Agenda: |
8:30 |
Registration & Continental Breakfast |
| 9:00 |
Keynote Address: Creating Reliable,
Timely and Useful Performance Measurement Systems in
Government
• Develop a performance measurement system that
accounts for goals, measures and
key outputs
• Communicate the essential steps necessary to
ensure quality data |
| 10:00 |
Designing and Reporting Performance Measures
that Management and Managers Can Actually Use
• Updates on the latest OMB issued guidelines
for data quality standards
• Evaluate performance measurements based on relevancy,
data collection costs, timeliness of information, and
data source quality |
| 111:15 |
Validity, Verification and Data Quality
Standards for Government Performance Information Systems
• Lessons-learned on how data reflects programmatic
outcomes
• Benefits of the development of data methodologies
and auditing techniques to
improve performance systems |
| 12:15 |
Networking Luncheon |
1:15 |
Data Standardization Across Program Managers:
Establishing Common Measures, Definitions and Reporting
Standards
• Collect, categorize and report performance information
• Audit and detect inconsistencies in performance
information
• Adhere to reliability and relevancy standards
of information |
2:45 |
Examining the Quality of Data Sources and
Evaluating Costs and Benefits of Individual Measurements
• Define the measures used in management decisions
• Assess data collection, reporting and evaluation
costs
• Examine the quality of data sources |
|
Partnerships: Forging Manager-Auditor and
Stakeholder Relationships to Improve Performance Measurement
Quality and Use
• Establish beneficial auditor-manager relationships
• Define strategies for improving the quality
of program partners to report meaningful and accurate
performance information |
4:45 |
Adjourn |
|
Day Two Agenda: |
8:30 |
Continental Breakfast |
| 9:00 |
Creating a Comprehensive Maturity Model
for Performance
• Set a quality threshold for performance
information
• Streamline the number of performance measures
• Use measures to drive change in government |
| 10:00 |
Best Practices for Implementing OMB Data
Quality Guidelines
• Use model approaches and address complaints
about data quality
• Improve data quality systems consistent with
OMB guidelines |
| 11:00 |
Technology Linkages Panel: Using the Web,
GIS and Other Technologies to Improve Performance Reporting
Systems
• Integrate performance information systems with
Geographic Information Systems
• Create online and electronic methods for tracking
and reporting |
12:00 |
Networking Luncheon |
1:00 |
Case Study: A Measurement System that Drives
Decision-Making
• Create reporting systems that aid in decision-making
needs
• Integrate performance measurement and information
technology strategies data reporting and accountability |
2:00 |
Application Workshop: Devising Performance
Measures Consistent with Data Quality and Audit Standards
Focus on implementing policies and procedures, as well
as harnessing the power of new tools, to improve the
quality of program performance information. This workshop
will approach this challenge from a program manager
and program auditor perspective at the same time. Participants
will be able to review a comprehensive methodology and
criteria for evaluating performance measurements from
a number of data quality perspectives.
• Align performance goals and measures with agency
data systems
• Address validity in the strategic design of
your system
• Incorporate data standards into the strategic
architecture of your performance measurement system |
| 4:45 |
Conference Adjourns |
|
|
|
|
DESCRIPTIONS |
| Course
Level: Intermediate |
| Format:
Group-Live |
| Prerequisites:
None |
| Advance
Preparation: None |
CPE Credits: 13.5
|
| Tuition:
$1095 |
| What You Will Learn |
| Updates on the Data Quality and
Paperwork Reduction Rules
Procedures for Reporting and
Measuring Performance
OMB Data Quality Standards for
Government
Techniques for Forging Auditor-
Manager and Stakeholder
Relationships
Government Performance
Maturity Model
Latest Technologies for
Improving Performance
Reporting |
| HOW
WILL YOU BENEFIT |
Improve Data Quality
Integrate performance measurement
development processes with data
quality standards |
Enhance Performance
Reporting Processes
Minimize burden through the
development of a paperless
performance reporting system |
Maximize the Use of
Performance Information
with Managers
Communicate performance
information with stakeholders
and appropriators |
Meet New Auditing
Requirements
Design performance measures
to drive decisions and promote
accountability |
| GET
CERTIFIED |
The Performance
Institute offers the only comprehensive certification
programs in government management.
This training program is part of the curriculum of the
following certification programs:
|
The Performance Institute
is registered with the National Association
of State Boards of Accountancy (NASBA) as a
sponsor of continuing professional education on the
National Registry of CPE Sponsors. State boards of accountancy
have final authority on the acceptance of individual
courses for CPE credit.
Complaints regarding sponsors may be addressed to the
National Registry of CPE Sponsors, 150 Fourth Avenue
North, Nashville, TN 37219-2417. Website: www.nasba.org
|
|
|
