Performance measures have recently been the target
of the General Accounting Office (GAO) as something
that most agencies were still lacking in their IT
management departments. Some progress has been made
since the implementation of the Clinger-Cohen Act,
the President’s Management Agenda, the E-Government
Act of 2002 and other key initiatives that are driving
the creation of citizen-centered e-government. However,
many Chief Information Officers recognize that current
IT performance measures are inadequate as agencies
struggle to develop a performance measurement system.
“Show Me the Measures!” The Government
Performance Logic Model is a tool that can illustrate
the necessary elements and linkages between activities,
products and services, strategies and end outcomes
of an agency. By adopting a logic model approach in
IT planning and measurement methodology, an agency
can identify ways to measure in a citizen-centered
way, cost efficiency and improved program performance
resulting from e-government initiatives.
Agenda
7:30 Registration and Continental Breakfast
8:30
Performance Measures for IT: Gauging Program Success
and Efficiency
• Focus on measures that will meet requirements
of PART and Exhibit 300s
• Implement performance measures that will
evaluate program success and serve as a management
tool for decision making
• Integrate performance measures with IT strategy
to create efficient measurable results
Implementing
the Government Performance Logic Model to Develop
and Manage Common IT Performance Measures
• Establish clearly defined intermediate and
end outcomes for your IT program
• Develop common performance measures which
communicate your program’s internal and external
priorities
• Promote good management by using measures
to monitor IT performance
10:30
Break
10:45
Developing Outcome Performance Measures
• Utilize the Logic Model to develop your
agencies IT performance measures
• Create clearly defined, succinct measures
that are best integrated to the outcome goals established
by your program
• Cover “Best-in-Class” outcome
performance measures for IT
12:00
Networking Luncheon
1:00
Developing “Intermediate Outcome” Performance
Measures Linked to IT Strategy
• Assess changes in your organization in order
to attain outcome goals
• Integrate strategies with outcomes to eliminate
barriers to improving program performance
• Utilize application assignment to examine
particular strategies and objectives for your program
2:30
Break
2:45
Applying Performance Measures to Intermediate and
End Outcomes
• Manage program goals through the application
of performance measures for results and strategies
• Assess the success of your goals and strategies
by examining the role of your measures play in achieving
desired results
• Communicate the effectiveness of model measures
for your IT goals and strategies to ensure repeated
success
4:30
Adjourn |
