| Agenda
and Speaking Faculty
Jeffrey E. Bergin, Director, Center for Government
Performance
Robert Tettelbach, Vice President for Consulting and Training
Felipe Monroig, Director of Outreach
Carl DeMaio, President
|
| Day
One: July 28 |
| 8:30 |
Conference
Registration and Continental Breakfast |
| 9:00 |
Keynote:
Assessing Common Performance Measures for FY’05 and Beyond
Common Performance Measures were created by agencies and OMB for
FY’04 in order to identify common ways of evaluating performance
across mission areas and functions in government. This keynote address
will discuss the successes and pitfalls agencies have encountered
in developing and implementing Common Performance Measures for comparable
government programs.
|
| 10:00 |
Implementing
the Government Performance Logic Model to Develop and Manage Common
Performance Measures
•
Establish clearly defined intermediate and end outcomes for your
program
• Develop common performance measures which communicate your
program’s internal and external priorities
• Promote good management by using measures to monitor program
performance
|
| 12:00 |
Networking
Luncheon
|
| 1:00 |
SHOW
ME THE MEASURES: “Best-in-Class” Outcome Performance
Measures Using the Logic Model
Using the Logic Model, discuss best practice outcome measures that
can be applied to assess program performance. Discuss end outcomes
for specific missions, while illustrating the linkage between outcomes,
strategies, outputs and inputs. Each breakout group will focus on
performance measures for the following missions:
Breakout A: Workforce Development Programs
Breakout B: Child and Family Welfare Programs
Breakout C: Mental Health and Substance Abuse Programs
|
| 2:15 |
Break
& Refreshments
|
| 2:30 |
Application
Session: Developing Outcome Performance Measures
Develop your own set of outcome performance measures for your program
utilizing Logic Model methodology. Create clearly defined succinct
measures that are the best integrated to the outcome goals established
by your program. Breakout
A: Workforce Development Programs
Breakout B: Child and Family Welfare Programs
Breakout C: Mental Health and Substance Abuse Programs
|
| 3:30 |
Developing
“Intermediate Outcome” Performance Measures Linked to
Program Strategy
• Assess changes in your organization in order to attain outcome
goals
• Integrate strategies with outcomes to eliminate barriers
to improving program performance
• Utilize application assignment to examine particular strategies
and objectives
|
| 4:30 |
Adjourn
|
|
Day Two: July 29, 2004 |
| 8:30 |
Continental Breakfast |
| 9:00 |
Applying
Performance Measures to Intermediate and End Outcomes
• Manage program goals through the application of performance
measures for results and strategies
• Assess the success of your goals and strategies by examining
the role your measures play in achieving desired results
• Communicate the effectiveness of model measures for your
goals and strategies to ensure repeated success |
| 10:15 |
Break
& Refreshments |
| 10:30 |
SHOW
ME THE MEASURES: Model Performance Measures for Program Management
and Cost-Efficiencies
Examine
the efficiency and effectiveness of your organization’s business
processe
s and link the measures used to evaluate their success. Develop
ideal measures for your organization that can be managed and applied,
and eventually will represent increased or sustained funding and
improved stakeholder involvement. Utilizing ratio analysis, analyze
and your measures to ensure they are providing you with a sound
return on investment.
|
| 12:00 |
Networking
Luncheon |
| 1:00 |
SHOW
ME THE MEASURES: Model Performance Measures for Program Management
and Cost-Efficiencies
Examine
the efficiency and effectiveness of your organization’s
business processe
s and link the measures used to evaluate their success. Develop
ideal measures for your organization that can be managed and applied,
and eventually will represent increased or sustained funding and
improved stakeholder involvement. Utilizing ratio analysis, analyze
and your measures to ensure they are providing you with a sound
return on investment. |
| 1:45 |
SHOW
ME THE MEASURES: Model Performance Measures for Case Management
Strategies
Few social service and human organizations are truly getting the
most out of their savvy case management personnel and institutional
memory. Identify the issues and solutions surrounding a multidisciplinary
case management approach to improve outcomes. Discuss the state
of case management and identify some of the leading strategies
that will prove the most helpful in the long-term.
• Identify key elements of review and quality assurance
for your case management programs
• Manage resource availability, service costs and budgetary
parameters to be fiscally responsible in carrying out all case
management functions and activities
|
| 3:45 |
Next Steps: Lessons on Implementing the Logic Model in Your
Agency
Designing optimal performance measures and creating end outcomes
enable you with the framework for the Logic Model, yet implementation
relies on understanding your workforce and your readiness to change.
By analyzing your organization’s change management structure,
you can assess the capacity and willingness for change.
|
| 4:45 |
Conference
Adjourns |
