| Summit
Agenda & Speaking Faculty |
|
| Day
One: December 8, 2004 |
|
| 8:30 |
Conference
Registration & Continental Breakfast |
|
| 9:00 |
Keynote Address: Performance-Based Contracting
for Human Services
Government procurement is evolving to become more
“results-oriented” with the adaptation and implementation
of contracts which focus on performance. State, county and
municipal governments are increasing their use of
performance-based contracting for human services. In this
session, Professor Martin will discuss the latest trends, best
practices and issues human services agencies
implementing performance-based contracting are facing,
based on his report “Performance-Based Contracting for
Human Services: A Review of the Literature.”
Lawrence L. Martin, Ph.D., Professor Public Affairs
and
Director of the Center for Community Partnerships,
University of Central Florida |
|
| 10:00 |
Developing Performance Measures for Social
Service Programs and Contracts: The “Logic
Model” Approach
Develop a framework for measuring and reporting the
performance of social services programs. Design, implement
and effectively use performance indicators consistent with
long-term development aim of social services. Establish and
utilize performance measures to develop a tactical plan to
improve family services. Use “logic modeling” as a tool
for
establishing clear end and intermediate-outcome goals and
measures. Identify and implement the elements of effective
social services programs.
• Linking resources to results
• Strategic planning and goal setting
• Managing case workers and staff
• Harnessing the power of technology
• Devising performance measures for partnerships,
contracts and grants for services
Felipe Monroig, The Performance Institute
|
|
| 11:00 |
Break
& Refreshments
|
|
| 11:15 |
Case Study: Performance-Based Contracting for
Social Services: The Illinois Department of Children
and Family Services Model
In recent years, the Illinois child welfare system has made
dramatic improvements in securing permanency for children in foster
care, minimizing step-ups to more costly placements and lowering
worker caseloads. The engine driving these changes is an innovative
performance-based contract tied to incentives. The performance-based
contracting model for Illinois' child welfare system is a unique
contracting strategy which eliminates the financial disincentives
associated with achieving results for moving children to permanency.
Listen to representatives from the Department of Children and Family
Services discuss this nationally recognized initiative and how these
concepts are applicable in your agency.
Erwin McEwen, Monitoring & Quality Assurance
Deputy
Director, Illinois Department of Children and Family Services
|
|
| 12:15 |
Networking Luncheon
|
|
| 1:15 |
Planning and Analyzing Opportunities for Municipal Outsourcing
City and County governments are often turning to private
sector companies to perform services. Not only must these
companies be held accountable under effective
performance-based contracts, but the government must beresponsible
in selecting which functions will be
outsourced. In this session, you will learn how to
effectively align the outsourcing initiatives of your
government with the mission of your municipality. This
session will also tell you how you can work with legislators,
city and county boards, employees and citizens during the
outsourcing process in order to create a successful
management tool.
Geoffrey Segal, Director of Government Reform,
Reason
Public Policy Institute |
|
| 2:15 |
Break
& Refreshments |
|
| 2:30 |
SHOW ME THE MEASURES: Model Performance
Measures for Child and Family Service Programs
Using the right measures for your youth and family
services program is integral in demonstrating performance
and allowing for accountability and transparency. Identify
the key measures for your program.
Walter Sachs, Assistant Staff Director, Department
of
Children and Families, State of Florida; Senior Fellow, The
Performance Institute |
| 3:30 |
State
Experiences: Managing Contracts for
RESULTS: Case Study of the Florida Department of
Children
and Family Services
Selecting the best provider and drafting quality
performance based language in the resulting contract
significantly impacts client services. Diligent efforts by
administrators get the provider on the best path to
successful service provision. Identify best practices for
developing output quality, performance measures and
standards. This presentation will provide creative ideas for
tying monetary and non-monetary incentives to contracts.
Walter Sachs, Assistant Staff Director, Department
of
Children and Families, State of Florida; Senior Fellow, The
Performance Institute |
| 4:30 |
Conference
Adjourns |
| Post-Conference
Workshops: December 9, 2004 |
|
| 8:30 |
Workshop Registration & Continental Breakfast |
|
| 9:00 |
Workshop A: Using the Seven-Step Framework for
Performance-Based Contracting
Several federal and state agencies use a comprehensive
“Seven-Step Strategic Framework for PBSC” with great
success. During this interactive learning session, you will
walk through the step-by-step framework for devising,
implementing and maintaining a performance-based
service contract, applicable for social services.
Step One: Establish an integrated solutions team
Step Two: Describe the problem that needs solving
Step Three: Examine private-sector and public-sector
solutions
Step Four: Develop a performance work statement (PWS)
or statement of objectives (SOO)
Step Five: Decide how to measure and manage
performance
Step Six: Select the right contractor
Step Seven: Manage performance
(This workshop is directed towards HHS agencies)
Felipe Monroig, Director of External Affairs,
The Performance Institute.
|
|
| 12:00 |
Workshop Luncheon
|
|
| 1:00 |
Workshop
B: Winning Performance-Based
Contracts and Grants |
|
Identify and successfully meet the standards set for a
performance-based contract. Explore different options and
models that exist for performance-based contracts.
Understand the critical success factors for designing and
managing a good PBC. Attend this interactive workshop to
learn strategies and lessons learned in winning
performance-based contracts and grants.
(This workshop is directed towards contractors and grantees)
Susan Stephens, Director of Quality, Lutheran
Child and
Family Services of Illinoisa
|
|
| 4:00 |
Workshop
Adjourns |
|
|
Or
by calling us at
703-894-0481 |
| |
| Venue |
|
The 2004 National Conference on Performance Measurement
&
Performance-Based Contracting for Social Services
will take place at the
Performance Institute, located in Arlington, VA, just outside
the heart
of Washington, DC. For directions, please contact 703-894-0481.
The Performance Institute
1515 N. Courthouse Rd., Suite 600
Arlington, VA 22201
703-894-0481 |
|
Hotel |
|
A limited number of rooms have been reserved at a discounted rate
of
$95-$115 at the Quality Courthouse Hotel or the Virginia Suites
Hotel. Please contact either hotel and be sure to ask for the
Performance Institute conference rate.
Quality Courthouse
1200 N. Courthouse Rd.
Arlington, VA 22201
703-524-4000
Virginia
Suites
1500 Arlington Boulevard
Arlington, VA 22209
703-522-9600
|
| Tuition |
|
Tuition rates for the 2004 National Conference on Performance
Measurement & Performance Bbased Contracting for Social Services
are
as follows:
| Early
Registration: |
$895 |
| After
November 8: |
$1095 |
| Workshop: |
$395 |
| Both
Workshop: |
$595 |
|
| Group
Discounts |
|
The Performance Institute offers reduced tuition to groups of three
or more. If you think your colleagues would benefi t from attending
this year’s Summit, call Nick Grasso at 703-894-0481 or send
him an email at [email protected].
|
Administrative Note:
A $150 service fee will be charged
on cancellations received less than three weeks from the date of
the event. A credit memo will also be sent reflective of that amount,
which can be used for a future Performance Institute conference. |
|
