| Agenda
and Speaking Faculty |
|
Day
One: March 29, 2004 |
| 8:00 |
Registration
and Continental Breakfast |
| 8:30 |
Keynote
Address: One-Stop Career Systems: Service Delivery and Performance
Measurement
Explore issues inherent in designing a performance management system
for One-Stop systems that measure the performance of the system
appropriately, without having unintended and dysfunctional consequences.
What are the service delivery dynamics created by performance measures?
How do we prevent performance measures from leading to "creaming"?
How do we reconcile a community's need to serve the hardest-to-serve
with a One-Stop Operator's need to show high performance? How do
we design performance measurement systems that encourage provision
of services to different segments of the workforce?
Harriet Spivak, Executive Director,
South Florida Workforce Board |
| 9:30 |
Leadership
Panel: Key Perspectives and Issues in Developing and Improving Successful
One-Stop Career Centers
Discover the proven benefits of a unified, single workforce development
system, as established by the federal One-Stop initiative. Understand
the importance of involving additional human resources development
agencies towards the consolidation of core, intensive and any additional
services for all citizens. Learn the importance of an effective
matching system as linked to retention levels and accuracy of the
referrals. Finally, gain knowledge on ways to integrate services
for the migratory workforce.
Pete Kaiser, President of the Kaiser
Group and General Manager of the Brevard Job Link, Brevard County
Florida
Beth Norris, Racine County Workforce Development
Center |
| 10:30 |
Break
& Refreshments |
| 10:45 |
A
Framework for Performance-Based Measures for One-Stop Career Centers
and One-Stop Delivery Systems
• Devise and implement performance measures to evaluate and
streamline workforce and placement services
• Model after proven practices for achieving effective performance
management under the One-Stop delivery system
• Understand case management implications of performance measures
• Drive results-orientation to the client-service level
Felipe
Monroig, The Performance Institute |
| 12:00 |
Networking
Luncheon |
| 1:15 |
Partnerships
that Work: Engaging the Public and Private Sector
Forge active partnerships that link employers and industry associations
with capable clients. Understand key perspectives and issues in
developing successful One-Stop Career Centers.
• Develop strategies that engage post-secondary systems
• Enhance program management and instructional strategies
• Integrate human resource development agencies with core
and intensive services to reach all citizens
• Implement an effective matching system that evaluates retention
levels and referral accuracy
Steve Wing, CVS
Rev. H. Lionel Edmonds, Senior Minister of Mount
Lebanon Baptist Church, Washington, D.C. & President of the
Washington Interfaith Network |
| 2:15 |
Providing
Case Management Services that Get Results
Apply best practices in providing case management services to job
seekers with employment barriers such as low skills, English as
a second language, a criminal background, drugs and alcohols, homelessness
and transitioning off of public assistance. Improve the knowledge,
understanding and skills of staff responsible for providing these
direct services and achieve outcomes consistent with the vision
of your One-Stop System.
• Discover best practices in assessment and support of first
time or repeat clients
• Integrate employer soft-skill requirements into your case
management strategy
• Help clients retain their jobs and embark on the road to
career advancement
Anne Keeney, Director of Business Development,
Seattle Jobs Initiative |
| 3:15 |
Break
& Refreshments |
| 3:30 |
Best
Practices in Cost Allocation and Resource Sharing for One-Stop Career
Centers
• Develop an integrated system of services that effectively
serves the community
• Meet all funding source needs with a single system
• Identify a cost-allocation methodology for equitable distribution
of costs
• Maintain transparency and a record of accountability
Beth Norris, Racine County Workforce Development
Center |
| 4:30 |
Adjourn |
|
Day Two: March 30, 2004 |
| 8:00 |
Continental Breakfast |
| 8:30 |
Overcoming
Barriers to Employment: Transportation Strategies for Hard-to-Serve
Clients
• Devise systems that respond to the needs of local job seekers
and employers
• Create immediate action plans to remove employment barriers
• Apply innovative approaches to reducing recidivism
• Partner to provide transportation assistance and ensure
job retention
Carolyn Jeskey, Assistant Director, Community
Transportation Association of America
Luis Acosta, Transit to Jobs Coordinator, Capital
District Transportation Authority, Albany, NY
Cyndi Maxwell, Director of Planning and Evaluation,
Workforce Development Board of the Treasure Coast, Port St. Lucie,
FL
Susan Teubel, Planning Coordinator, Workforce Development
Board of the Treasure Coast, Port St. Lucie, FL |
| 9:45 |
One-Stop
Service Delivery Strategies for Job Seekers with Disabilities
One-Stop service delivery processes should be faithful to legislation
and public policies, continuously pursue state-of-the-art professional
practices and are driven by the customer’s expectations for
quality and accountability. This session will provide a framework
for establishing and continuously improving service delivery quality
to job seekers with disabilities. We will emphasize continuous quality
improvement in management and service delivery, which results in
enhanced systems performance and resulting customer satisfaction.
• Achieve One-Stop delivery outcomes through sensible policies
and procedures at all service levels for clients with disabilities
• One-Stop service delivery on all levels with expertise that
exceeds the client’s expectations on accessibility and accommodation
• Enforce linkages with disability-specific organizations
and use local labor information and data to design your client’s
career plan
• Examine resources for establishing successful certification
policies and procedures for state and local workforce boards under
2004 WIA legislation
Paul Andrew, Managing Director, Employment
and Community Services, CARF The Rehabilitation Accreditation Commission |
| 10:45 |
Break
& Refreshments |
| 11:00 |
Partnerships
between Schools, Community and Workplace for Young Clients
• Achieve One-Stop delivery outcomes through effective and
sensible policies and procedures at core and intensive service levels
for young clients
• Forge collaborations to enhance education, encourage training,
job placement and career development
• Use local labor, education information and data to design
your client’s career plans
• Develop post employment and follow up strategies to ensure
an integral and efficient support to the young client
Linda Chambers, MBA Fellow, United
States Department of Labor* |
| 12:00 |
Networking
Luncheon/Adjourn |
| 1:15 |
Application
Workshop: Developing Innovative Sources of Funding and Human Capital
to Sustain and Enhance Your One-Stop Career Center
Carry out the vision and mission of your Workforce
Board and collaborate with them to gain valuable sources of funding.
Discover various One-Stop models and consider “mini”
One-Stops in FBOs, schools and chambers. This workshop will provide
you with all the necessary tools to:
• Secure non-traditional sources of funding
• Understand common performance measures
• Use the blended learning approach to develop a continual
training program
• Develop a Quality Management system that focuses on customer
service and continuous improvement
• Consider a Business Services Unit approach – community
identification
Pete Kaiser, President of the Kaiser Group
and General Manager of the Brevard Job Link, Brevard County Florida |
| 4:30 |
Workshop
Adjourns |
|
Or
by calling us at
703-894-0481 |
 |
| Venue
and Hotel |
| The
2004 National Conference on Managing & Marketing One-Stop Career
Centers will be held at the Wyndham Miami Beach Resort,
in Miami Beach, FL. A limited number of rooms have been reserved
at the discounted rate of $107. Please contact the hotel at 1-800-996-3426
by February 29 to receive the discounted rate and be sure to ask
for the Performance Institute conference rate.
Wyndham Miami Beach Resort
4833 Collins Avenue
Miami Beach, FL 33140
Hotel: 305-532-3600
|
| Tuition |
|
Tuition
rates for the 2004 National Conference on Managing
& Marketing One-Stop Centers is:
| Conference
Only: |
$1,095 |
| Workshop: |
$395 |
|
| Group
Discounts |
Reduced tuition rates for delegates who attend in groups of three
or more are available by calling James Simpson at 703-894-0481,
or email him at [email protected].
|
| Administrative Note:
A 10% cancellation fee on registration will be charged for cancellations
received less than three weeks from the date of the conference.
As speakers are confirmed six months before the event, some speaker
changes or topic changes may occur in the program. The Performance
Institute is not responsible for speaker changes, but will work
to ensure a comparable speaker is located to participate in the
program. |
|
