Increase Your Office’s Productivity and Effectiveness
Conduct value-added research and data analysis for coworkers and supervisors

8:30
Registration and Continental Breakfast

9:00
Keynote Address: Rethinking the Role of Administrative Management in Government
A new position is emerging that is dramatically improving the productivity of offices and giving administrative staff opportunities for career advancement. Advances in technology and changes in office work structures have changed the face of administrative work today. This keynote address will give an overview of the role that today's administrative office personnel must define in order to remain an integral part of the office team.
Valerie Richardson, President and Cheif Executive Officer, TreWyn, Inc.

The following sections on Day One will be facilitated by Jennifer Jacobs, Managing Partner, Coronado Communications/Senior Fellow, The Performance Institute

10:00
Transitioning from Administrative Assistant to Knowledge Assistant
Like many of your colleagues today, you are faced with a unique office dilemma due to the changes in traditional office work. Technology has shaken the foundation of traditional office work structures, creating a high demand for knowledge assistants. Knowledge Assistants mix administrative functions with research, project management, and IT responsibilities. Understand the importance of becoming a Knowledge Assistant and obtain the basic definitions and job responsibilities.

10:45
Mid-Morning Refreshment Break

11:00
Evaluate Administrative Assistants' Job Competencies
Effective performance management, leadership development and succession planning requires awareness and measurement of soft skills job competencies. Soft skills are the non-technical skills, abilities, and traits that workers need to function in a specific employment environment. This interactive session provides a unique opportunity for you to pinpoint your professional strengths and weakness.

12:00
Luncheon

1:00
Devising a Professional Development Plan
Administrative personnel seeking to transition to Knowledge Assistants will need to identify their current skills and pinpoint the skills they will need to become a KA. Use this interactive session to develop a clear strategy to implement a plan of action, and create a step-by-step blueprint for improving the value of what you contribute to your agency.

2:30
Festivity Break

2:45
Implementing Knowledge Assistant Initiatives
Your agency has reached an important turning point and you are now ready to make the complete transition from administrative assistant to Knowledge Assistant. Learn the tools necessary in order to ensure management buy-in and create a tangible picture of the benefits of Knowledge Assistant as they relate to the goals of your agency.

3:45
Knowledge Assistants' Role in Technology Management
As the technology industry continues to draw IT professionals away from the office, it is imperative that non-IT office personnel learn more about technology in order to fill the gap. Learn how to perform the majority of the help desks function's-thus freeing up the time of the technical staff.

4:30
Adjourn

Every position in today's office environment requires some level of professional skill. As administrative staff climb the office ladder and assume enhanced positions, they must augment their professional skills. Indeed, being a good writer, a group leader, or an effective editor enhances your ability to contribute to the office-and improves your standing in the office environment.

This interactive, hands-on session will address comprehensive professional skills that will enhance working relationships, improve leadership and communication skills, refine grammatical and writing skills, and bolster the confidence of individuals as they assume more important office roles. You will emerge from this day with the tools and the tactics you need to position yourself as a high-impact administrative assistant.

8:30
Continental Breakfast

9:00
Administrative Assistants' Negotiation Skills
o Improve personal and professional profitability in order to deal with difficult negotiators
o Achieve desired outcomes and create synergy while fostering relationships
o Enter into and conduct negotiations with confidence
Lou O'Boyle, Senior Fellow, The Performance Institute

10:30
Mid-Morning Refreshment Break

10:45
Communications & Change
o Enhance your ability to communicate persuasively and clearly manage chance and transitions
o Deliver well-organized, controlled presentations, without anxiety
o Establish an approach to managing change in your office
Daria Steigman, President, Steigman Communications

11:30
Effective Business Writing
o Compose more effective e-mails and memos
o Improve the way you organize and express ideas in writing
o Ensure quality documents leave your desk by sharpening your editing and writing skills
Daria Steigman, President, Steigman Communications

12:30
Luncheon

1:00
Conference Adjourn

1:15
Post-Conference Workshop: Designing, Building and Maintaining Web Sites
This half-day interactive workshop will walk you through the process of designing, building, and updating your office or program's webpages. You'll gain the highly marketable skills you need so that you can assume this key responsibility your team!

• Learn basic skills and strategies for designing and maintaining your office website
• Learn the essentials to fully comprehend the difference between the Internet and an Intranet
• Become adept at creating simple web pages
  Theresa Darrah, President, Treemarie Creations

4:15
Workshop Adjourn

The 2003 National Conference for Government Administrative Assistants will be held at the Performance Institute in Arlington, Va., just one block east of the Courthouse Metro stop on the Orange Line. A public parking garage is located inside the building.

The Performance Institute
1515 N. Courthouse Rd.
Suite 600
Arlington, VA 22201
703-894-0481

A continental breakfast and catered lunch will be provided for all delegates.

Quality Courthouse
1200 N. Courthouse Rd.
Arlington, VA 22201
703-524-4000

The fee for attending the 2003 National Conference for the Advancement of Government Administrative Assistants is: