Advancing the Careers of Government Administrative Assistants

Diversify Administrative Assistants' technological skills for performing daily tasks	Increase the effectiveness, productivity and satisfaction of administrative staff
Explore best practices for maintaining a productive and cost-effective office	Enhance Administrative Assistants' conflict negotiation skills in order to create a positive work environment

April 22-23,2004 - Denver, CO - Radisson Hotel Denver Stapleton Plaza

Agenda and Speaking Faculty
Day One: April 22, 2004
8:30 Registration & Continental Breakfast 9:00 Administrative Assistants’ Important and Ever-Changing Role in the 21st Century Understand how office work has changed and how to advance your career in government 9:30 Moving from Administrative Assistant to Knowledge Assistant • Understand the future of office technology and your role in it • Appreciate the importance of becoming a knowledge assistant and obtain job responsibilities 10:30 Skills and Traits of a Knowledge Assistant • Understand pay scales and the corresponding job requirements • Help your office become more productive and cost effective 11:00 Evaluating Administrative Assistant Job Competencies • Identify your current skills strengths and skill gaps • Assess your role in the office and your relationship with your colleagues 12:00 Luncheon 1:00 Self Assessment and Self Analysis • Develop a plan of attack: learn how to deal with difficult people in the workplace • Understand your communication style: working out your Myers Briggs Type 2:30 Devising a Professional Development Plan • Develop a change management plan: identify and anticipate barriers to change • Assess communication styles and barriers when communicating with your supervisor 4:00 Adjourn
Day Two: April 23, 2004
8:30 Continental Breakfast 9:00 Implementing Knowledge Assistant Initiatives • Analyze and improve organizational workflow and communications • Determine the best course of action for you to become a knowledge assistant 9:30 Starting on the Right Foot • Learn effective strategies for overcoming roadblocks to your success • Develop personal goals for your career and your future 10:00 Knowledge Assistants Role in Technology Management • Use expert multimedia skills and web tools to prepare and distribute organizational products and communications • Utilize technology, hardware and software in office projects 10:30 Learn the Basics of Webpage Design and Management • Understand and implement strategies for designing and maintaining your office website • Devise and implement simple electronic commerce strategies for your own website 12:00 Luncheon 1:00 Learning to Communicate • Improve professional skills in writing, communication and office interaction • Deliver well-organized and controlled presentations without anxiety • Gain management buy in 2:30 Business Writing • Compose more effective emails, memos and letters • Create clear, readable and efficient communications • Communicate persuasively and effectively with customers and employees in all areas of an organization 4:00 Adjourn

Or by calling us at
703-894-0481

Venue and Hotel

Advancing the Careers of Government Administrative Assistants will be held at the Radisson Hotel Denver Stapleton Plaza in Denver, CO. Continental breakfast and catered lunches will be provided for all delegates.A limited number of rooms have been reserved at the Radisson Hotel Denver Stapleton Plaza at a discounted rate of $74 (contact the hotel by April 1 to receive the discounted rate). Please contact the hotel at 303-321-3500 to make reservations and be sure to ask for the Performance Institute conference rate. The hotel will ensure that your conference experience is not only educational but also comfortable and enjoyable in every aspect.

Radisson Hotel Denver Stapleton Plaza
3333 Quebec Street
Denver, CO 80207
Phone: 303-321-3500

Tuition

Tuition rates for Advancing the Careers of Government Administrative Assistants is $595.

Group Discounts

Group discounts are available! Contact Damin Hopkins for more information at 703-894-0481 or email him at [email protected] for more information.

Administrative Note: A 10% cancellation fee on registration will be charged for cancellations received less than three weeks from the date of the conference. As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.