Contact Us Search PI Consulting In-House Training Research Events About Us Home
Agenda

Day One: April 15, 2004

8:30
Registration and Continental Breakfast

9:00
Performance Measures for PART: Gauging Program Success and Efficiency

OMB has revamped the Program Assessment Rating Tool (PART) for FY05 to focus more on performance measures as a means to evaluate efficiency and success. This keynote address will discuss the successes and pitfalls agencies have encountered in developing and implementing performance measures to evaluate program success.

Carl DeMaio, The Performance Institute

10:00
Implementing the Government Performance Logic Model to Develop and Manage Common Performance Measures

• Establish clearly defined end- and intermediateoutcomes for your program
• Develop common performance measures which communicate your program’s internal and external priorities
• Promote good management by using measures to monitor program performance

Jeffrey Bergin, The Performance Institute

12:00
Luncheon


MEASURING OUTCOMES

1:00
SHOW ME THE MEASURES: “Best-in-Class” Outcome Performance Measures using the Logic Model

Using the Logic Model, discuss best practice outcome measures that can be applied to assess program performance. Discuss end outcomes for specific missions, while illustrating the linkage between outcomes, strategies, outputs and inputs.

Jeffrey Bergin, The Performance Institute
Felipe Monroig, The Performance Institute

2:15
Break

2:30
Application Session: Developing Outcome Performance Measures

Develop your own set of outcome performance measures for your program utilizing the Logic Model methodology. Create clearly defined succinct measures that are the best integrated to the outcome goals established by your program.

Jeffrey Bergin, The Performance Institute
Felipe Monroig, The Performance Institute

3:30
Developing “Intermediate Outcome” Performance Measures Linked to Program Strategy

• Assess changes in your organization in order to attain outcome goals
• Integrate strategies with outcomes to eliminate barriers to improving program performance
• Utilize application assignment to examine particular strategies and objectives for your program

Jeffrey Bergin, The Performance Institute
Felipe Monroig, The Performance Institute

4:30
Adjourn

Day Two: April 16, 2004
8:30
Continental Breakfast

9:00
Applying Performance Measures to Intermediate and End Outcomes

• Manage program goals through the application of performance measures for results and strategies
• Assess the success of your goals and strategies by examining the role your measures play in achieving desired results
• Communicate the effectiveness of model measures for your goals and strategies to ensure repeated success

Jeffrey E. Bergin, The Performance Institute

10:45
Break


MEASURING COMMON PMA FUNCTIONS

11:00
SHOW ME THE MEASURES: Best Practice Performance Measures on Processes
Learn to develop instruments that aid in the development of performance measures for intermediate outcomes. This practice will provide indications of attitudes, behaviors, knowledge and reactions as they relate to the key drivers within the performance process, such as staff, customers and leadership. These performance process measures will aid in the statistical measurement of characteristics and reactions to the work that is being produced.

Emma Norland, PhD, Founder of e-Norland Group, formerly of the Environmental Protection Agency, Office of the Inspector General

12:00
Luncheon

1:00
SHOW ME THE MEASURES: Model Performance Measures for Customer Service

Few organizations in government are truly getting the most out of their customer service measures and performance. Relying on flawed, impersonal surveys or reactionary complaint data, there is scant information to measure customer satisfaction. This session will illustrate a simple, proven method that provides organizations information and a measurement method that lets customers set the agencies goals.
a. Streamlining Your Customer Service Measures
b. Make Sure All Your Measures are Useful: Implementation across Functions

Ken Miller, Founder, Change and Innovation Agency

4:45
Adjourn


Or by calling
703-894-0481
Venue

Show Me the Measures! will be hosted at the Performance Institute in Arlington, Virginia, just one block east of the Courthouse stop on the Orange Line of the D.C. Metro. A public parking garage is located inside of the building. Continental breakfast and a catered lunch will be provided for delegates on each day.

The Performance Institute
1515 N. Courthouse Rd., Suite 600
Arlington, VA 22201
703-894-0481

Hotel

The Performance Institute is located just two blocks from the Quality Courthouse and Virginia Suites Hotel, where a limited number of rooms have been reserved at discounted rates of $129 for the Quality Courthouse and $115 for theVirginia Suites Hotel. Call the hotel directly to make reservations and be sure to ask for the Performance Institute conference rate.

Virginia Suites Hotel
1500 Arlington Boulevard
Arlington, VA 22209
Phone: (703) 522-9600

Quality Courthouse
1200 N. Courthouse Rd.
Arlington, VA 22201
703-524-4000

Tuition

The fee for attending Show Me The Measures! is $1,095.

Group Discounts
Reduced tuition rates for delegates who attend in groups of three or more are available by calling Shawn Keeley at 703-
894-0481 or email him at [email protected].