2003 Practicum for Strategic Communications in Government

Using the Logic Model Approach to Devising, Implementing and Managing Model Performance Measures

Logic-Model Your Way to Key Performance Measures Get hands-on application and implementation training on the Government Performance Logic Model	Review "Best-in-Class" Performance Measures for Government Return to your office with a set of "best-in-class" measures designed to improve your program's performance
Use the Logic Model to Integrate Management Functions Coordinate your contracting, human resources, information technology and budgeting activities with common performance measures	Design and Implement a Performance Measurement System Overcome management deficiencies by developing a reliable system to measure performance and accountability

October 29-31 , 2003 - The Performance Institute - Arlington, Va.

Pre-Conference Workshop: October 29, 2003
1:00-4:30 Implementing Performance-Based Budgeting for Government Aligning a program's budget to performance measures and end-outcomes is essential for coordinating operational areas within the program. While frameworks exist to track spending, managers must integrate those frameworks with efficient performance measures to ensure that the resources of your office, program, agency, or department are being allocated correctly and efficiently. This hands-on workshop will walk managers through creating performance measures to align your budget to desired outcomes and executed activities. Walk step-by-step through the Program Assessment Rating Tool to illustrate federal performance budgeting and its integration into the performance management fabric Participate in a hands-on application of the Logic Model framework and Activity-Based Costing and Management to create fully integrated performance-based budget Learn to select end-outcomes and to identify appropriate performance measures and strategies for your program
Day One: October 30, 2003
Additional s peakers will be added shortly. We apologize for the inconvenience. 8:30 Registration and Continental Breakfast 9:00 Assessing Common Performance Measures for FY04 and Beyond Common Performance Measures were created by agencies and OMB for FY04 in order to identify common ways of evaluating performance across mission areas and functions in government. This keynote address will discuss the successes and pitfalls agencies have encountered in developing and implementing common performance measures for comparable government programs. 10:00 Implementing the Government Performance Logic Model to Develop and Manage Common Performance Measures o Establish clearly defined end and intermediate outcomes for your program o Develop common performance measures which communicate your program's internal and external priorities o Promote good management by using measures to monitor program performance Carl DeMaio, The Performance Institute/Reason Foundation 12:00 Luncheon Measuring Outcomes 1:00 SHOW ME THE MEASURES: "Best-in-Class" Outcome Performance Measures using the Logic Model Using the Logic Model, discuss best practice outcome measures that can be applied to assess program performance. Discuss end outcomes for specific missions, while illustrating the linkage between outcomes, strategies, outputs and inputs. Each Breakout group will focus on performance measures for the following missions: Breakout A: Environmental and Natural Resources Felipe Monroig, The Performance Institute Breakout B: Social Services and Public Health Carl DeMaio, The Performance Institute Breakout C: Law Enforcement/Public Safety Patrick Henry, The Performance Institute Breakout D: Education and Training Lou O'Boyle, The Performance Institute 2:15 Break 2:30 Application Session: Developing Outcome Performance Measures Develop your own set of outcome performance measures for your program utilizing Logic Model methodology. Create clearly defined succinct measures that are the best integrated to the outcome goals established by your program Working Group A Felipe Monroig, The Performance Institute Working Group B Carl DeMaio, The Performance Institute Working Group C Marsie Frost, The Performance Institute Working Group D Lou O'Boyle, The Performance Institute 3:30 Developing "Intermediate Outcome" Performance Measures Linked to Program Strategy o Assess changes in your organization in order to attain outcome goals o Integrate strategies with outcomes to eliminate barriers to improving program performance o Utilize application assignment to examine particular strategies and objectives for your program Carl DeMaio, The Performance Institute/Reason Foundation 4:30 Adjourn
Day Two: October 31, 2003
8:30 Continental Breakfast 9:00 Applying Performance Measures to Intermediate and End Outcomes o Manage program goals through the application of performance measures for results and strategies. o Assess the success of your goals and strategies by examining the role your measures play in achieving desired results o Communicate the effectiveness of model measures for your goals and strategies to ensure repeated success Carl DeMaio, The Performance Institute/Reason Foundation 10:15 Break Measuring Common PMA Functions 10:30 SHOW ME THE MEASURES: Model Performance Measures for Business Processes and Cost-Efficiencies Examine the efficiency and effectiveness of your organization's business processes and link the measures used to evaluate their success. Develop ideal measures for your organization that can be managed and applied. Utilizing ratio analysis, analyze and your measures to ensure they are providing you with a sound return on investment. 12:00 Luncheon 1:00 Case Study: Developing Model Performance Measures for Benefits The missions of some agencies within government are to aid in the welfare and well-being of its customers through the administering of benefits. To ensure that the money and aid granted is the most effective and transparent, benefit providers need to develop sound performance and evaluation measure for their programs. This session will highlight model performance measures in this area. 1:45 SHOW ME THE MEASURES: Model Performance Measures for Customer Service Few organizations in government are truly getting the most out of their customer service measures and performance. Relying on flawed, impersonal surveys or reactionary complaint data, there is scant information to measure customer satisfaction. This session will illustrate a simple, proven method that provide organizations information and a measurement method that lets customers set the agencies goals. 3:45 Next Steps: Lessons on Implementing the Logic Model in Your Agency Designing optimal performance measures and creating end outcomes enable you the framework for the logic model, yet implementation relies on understanding your workforce and your readiness to change. By analyzing your organization's change management structure, you can assess the capacity and willingness for change. Carl DeMaio, The Performance Institute Felipe Monroig, The Performance Institute 4:45 Adjourn

Or by calling us at
703-894-0481

Venue

Show Me the Measures! will be held at the Performance Institute in Arlington, Va., just one block east of the Courthouse Metro stop on the Orange Line. A public parking garage is located inside the building.

The Performance Institute
1515 N. Courthouse Rd.
Suite 600
Arlington, VA 22201
703-894-0481

A continental breakfast and catered lunch will be provided for all delegates.

Hotel

The Performance Institute is located just two blocks from the Quaity Courthouse Hotel, where a limited number of rooms have been reserved at a discounted rate of $129 per night. Please call the hotel to make reservations, and be sure to ask for the Performance Institute conference rate.

Quality Courthouse
1200 N. Courthouse Rd.
Arlington, VA 22201
703-524-4000

Tuition

The fee for attending Show Me the Measures! is:

Conference	$1095
Workshop	$395

Group Discounts

Reduced tuition rates for delegates who attend in groups of three or more are available by calling Bret Johnson at 703-894-0481, or emailing him at [email protected].