Day One: March 11, 2004

8:30
Registration and ContinentalBreakfast

9:00
Keynote Address: Performanceand Cost Management Innovations for Law Enforcement: A Comprehensive Framework
This keynote address will present a complete look at effective and demonstrable performance measurement and management for law enforcement agencies using the Logic Model methodology of performance management. This overview will provide you with the framework necessary to plan, manage, and budget for bottom-line results. Time will be devoted to covering the five key components to successful government management applying the government Logic Model framework.
• Competitive Sourcing: Determine the “bestvalue” competition process to assess the cost effectiveness of outsourcing agency functions
• Performance Budgeting: Adopt a comprehensive and integrated approach to Performance Budgeting to identify critical success factors
• Information Technology: Create an enterprise architecture supported by web functions to facilitate citizen-centered law
enforcement functions
• Human Capital Management: Align agency human capital plans with mission, goals and organizational objectives
• Financial Management: Achieve sound money management strategy to maximize funding

Carl DeMaio, President, The Performance Institute

10:30
Break

10:45
Show Me The Measures! A Tour of Performance Measures Used in Law Enforcement Nationwide
• Model performance indicators from federal, state, and local agencies and overcome the challenge of applying performance measures to law enforcement, including case studies and successful outcomes
• Discover the ten principles of performance management in law enforcement
• Assess the impact of performance measures on management and agency performance

Patrick Henry, Director, Law Enforcement Development Center

11:30
Strategic Planning for Law Enforcement
• Link performance measurement and strategic planning
• Tie agency operations to useful performance metrics to enhance decision-making capabilities
• Evaluate performance reporting to ensure data accuracy

Bob Hubbard, Director, Office of Strategic Management, Prince George’s County (MD)

12:15
Luncheon

1:15
Tracking Performance: Link Performance Measurement to Departmental Accountability
• Discover the relationship between metrics and accountability in your department
• Gain agency-wide acceptance for linking performance to accountability
• Implement proven best practices for accountability in your agency

Angela West, Professor, University of Louisville

2:15
Employee Performance Evaluations
• Make employees aware of what is expected of them and how they measure up to those expectations
• Have a positive impact on employee performance by directing employees toward higher performance standards
• Empower your workforce to effectively contribute to the success of your agency and to help the department avoid legal trouble

Dave Murray, Major, Clay County (FL) Sheriff’s Office

3:15
Break

3:30
Reporting and Tracking Performance: Tested Strategies and Tactics
• Measure and track agency performance in key categories with field tested strategies
• Create measures that can demonstrate the movement of trends in your vital services
• Customize your performance measurement system to fit needs and goals of your agency play to your strengths and identify your weaknesses

Teresa Guerrero-Daley, Independent Police Auditor, City of San Jose (CA)

4:30
Adjourn

Day Two: March 12, 2004

8:30
Continental Breakfast

9:00
Best Practices: Performance-Based Budgeting for Law Enforcement
• Adopt a comprehensive and integrated approach to Performance Budgeting and identify critical success factors for law enforcement
• Select and align goals and measures for inclusion in the budget formulation process
• Implement cost accounting and budget execution with Performance Budgeting

Robert Crouse, Professor, University of Louisville*

10:00
Break

10:15
Cost Management from the Federal Perspective
Saving agency dollars through Activity-Based Costing and Cost Allocation
• Learn why Activity-Based Costing is being used at the Bureau of Land Management
• Study potential benefits and uses of Activity-Based Costing
• Apply lessons learned from the implementation process

Betty Buxton, CFO, U.S. Bureau of Land Management/Department of Interior

11:00
Cost Management for State and Local Agencies
Making the most of your agency dollars with Activity-Based Costing and Cost Allocation
• Benefit from Activity-Based Costing at the state and local level
• Explore the various applications of Activity-Based Costing in Law Enforcement
• Share the lessons learned from agencies already using Activity-Based Costing

Jo Anne Noble, Director for Staff Development, Texas Department of Agriculture

11:45
Luncheon

1:00
Cost Management Workshop
This workshop presents a valuable opportunity to draw all of the cost innovations developed over the two day conference into one cohesive framework. Such structure at the conclusion of the conference will help you to bring the whole package back to your agency and foster a seamless integration between standing protocol and these new processes. Additionally, Les Poole
will bring to the table further strategies and applications to streamline your department and get more for your budget dollar. Key concepts from this workshop will allow you to:
• Determine the effectiveness of your organization. Establish what to measure, how to measure it and why it needs to be measured
• Discover what you need and don’t need based on budget priorities and calls for service assessments
• Apply innovations in streamlining operations
• Improve managerial accountability through a comprehensive team-building model with standards and accountability
• Utilize community input and data gathering

Les Poole, Commander, A/Director of Police Personnel, Metropolitan Police, New Scotland Yard, London (ret’d)

4:00
Adjourn

* Denotes Invited