| Agenda
and Speaking Faculty |
| Day
One: February 28, 2005 |
| 8:00 |
Registration
and Continental Breakfast |
| 8:30 |
Leadership
Panel: The Role of Performance
Measures and Benchmarking In Fire and
Emergency Medical Service Organizations
Superior performance and capability are a must for
America’s emergency personnel. As we move further into
a changing and unpredictable future, the demands on
emergency personnel have never been higher. Listen as a
panel of fire and EMS leaders discuss the impact and
importance of performance measures and benchmarking
increasing successful outcomes of disastrous situations.
Chief Kevin Baum, Austin (Texas) Fire Department
Dr. Judy Janing, Emergency Services Program, Nebraska
Methodist College
Mic Gunderson, EMSAnalytics, National EMS Management
Association
Chief Chase N. Sargent, Virginia Beach (Virginia)
Fire-Rescue |
| 9:30 |
Getting
Results: Developing a Framework for
Performance Measures and Management for Fire and
EMS
• Make the link between performance measurement and
organizational transformation
• Understand the effect of performance measurement as an
integrator of planning, program, budget and oversight functions
• Identify ways intermediate and end outcomes create a valuable
record of development and progress over time
Captain Jim Davis, Winter Haven (Florida) Fire
Department |
| 10:00 |
Break |
| 11:00 |
Making
Connections: Linking Departmental Data to
Superior Performance
• Break through your data to pin-point sources of departmental
short comings and areas that need improvement
• Put your department’s facts, figures and statistics
to work by
integrating them into a performance plan that is tailored to
meet your needs
• Interpret what the reams of information your agency collects
really mean to overall performance
Pat Brandt, Orange County (Florida) Fire Departmente |
| 12:00 |
Networking Luncheon |
|
SHOW
ME THE MEASURES: Fire Prevention and Suppression |
| 1:00 |
Getting
Results in Fire Prevention and Community
Education
• Improve your ability to make decisions that decrease the
number
of dangerous incidents in your jurisdiction
• Assess the impact your organization’s most difficult-to
quantify
activities to better target community outreach and educational
activities
• Determine the true impact of fire prevention efforts on
your
community’s safety
Chief Kevin Baum, City of Austin (Texas) Fire
Department |
| 2:00 |
The
Ins and Outs of Performance Measurement in Fire
and EMS Organizational Management
• Get proven tools and techniques for avoiding the “Six
Fatal
Mistakes” of implementing a performance initiative in your
department
• Move theory into action by putting performance management
onto the streets – demonstrating how performance measures
can work for you when you work the measures.
• Grasp the way performance accountability engages ‘failure’
as
well as ‘success,’ and can redirect the way your department
solves its most pressing dilemmas
• Understand how a focus on performance accountability can
dramatically alter your ability to manage, produce and be
accountable for results that matter to customers
Chief Kevin Baum, City of Austin (Texas) Fire
Department |
| 3:30 |
Break
& Refreshments |
| 3:45 |
Enhanced
Performance Evaluations for Emergency
Response Organizations
• Integrate performance-based evaluations that drive the
capability and success of your department
• Move the focus of evaluations from simply meeting
requirements, to surpassing them
• Develop skill focused benchmarks that enhance your force’s
ability to successfully carry out essential functions
Dr. Judy Janing, Emergency Medical Services
Program, Nebraska Methodist College |
| 5:00 |
Conference
Adjourns |
| |
|
Day Two: March 1, 2005 |
| 8:00 |
Continental Breakfast |
| 8:30 |
The
Business of Fire-Rescue Organizational Management
• Understand how performance measures impact forecasting
accuracy and planning for future agency/departmental goals
• Be better prepared to meet the goals of city or county strategic
plans and initiatives
• Find out how a leading fire-rescue agency established and
integrated effective business planning techniques
Miami-Dade County Fire Rescue Department |
| |
SHOW ME THE MEASURES: Model EMS Performance
Standards |
| 9:45 |
Model
Performance Measures for EMS Providers
• Sort through EMS processes to define measures that will
have the
greatest impact on improving overall agency capacity
• Use process performance measures to make the most of available
EMS resources
• Integrate quality, cost and value indicators into developing
performance indexes
Mic Gunderson, EMSAnalytics |
| 10:45 |
Break
& Refreshments |
| 11:00 |
On-Scene
EMS Success through Performance-Based
Change
• Discover ways your organization can increase incident survival
rates and the success of life saving on-scene functions
• Hear best practices and lessons learned in EMS performance
measurement
• Design measures that specifically meet your department’s
EMS
needs
Pat Brandt, Orange County (Florida) Fire Department |
| 12:00 |
Networking
Luncheon |
| 1:00 |
Performance-Based
Bucks for Fire & EMS: The Measures
Connection to Local and Federal Funding and Grants
• Justify local budget allocations with data that substantiates
your
organizations spending and budget
• Make sure your organization is prepared to get the federal
funding
it needs to continue and increase its capability
• Develop and maintain accurate records of activities and
their
impact on the community
Bruce Moeller, Sunrise (Florida) Fire Department |
| 2:00 |
Adjourn
Conference |
| |
Post-Conference
Workshop |
| 2:15 |
Establishing
Core Skills for Supervisors and
Managers in Fire and EMS Systems
Highly skilled personnel are the life blood of every emergency
response organization, but without quality leadership
even the strongest teams will fail to reach their potential.
Fully developing officers and management often makes the
difference between departmental success and mediocrity.
During this dynamic workshop you’ll get expert guidance on
how top-down organizational change can revitalize your
department.
Chief Chase N. Sargent, City of Virginia Beach
(Virginia)
Police Department |
| 4:00 |
Workshop
Adjourns |
|
|
|
|
| Venue
& Hotel |
| The
2005 National Summit on Performance Measures for Fire
and EMS will be held at The Performance Institute in
Arlington, Virginia. A public parking garage is also located inside
the building. Plus, continental breakfast and catered lunches
will be provided for all delegates.
The Performance
Institute
1515 N. Courthouse Road, Suite 600
Arlington, VA 22201
Phone: 703-894-0481
A limited number of
rooms have been reserved at a discounted rate of $115 at the Quality
Courthouse Hotel,
located two blocks from the Performance Institute. Please mention
Performance Institute to guarantee this rate and ask to be put
in the main tower, which has
been recently renovated. In addition, a limited number of discounted
rooms are also available at the Hilton Crystal
City at National Airport at a rate of $159, or if available, the
prevailing government per diem rate. A complimentary
shuttle is available both before and after the conference. Please
call the hotel directly to make reservations and be sure to ask
for the Performance Institute conference rate.
Quality Courthouse
1200 N. Courthouse Road
Arlington, VA 22201
Phone: 703-524-4000
Hilton Crystal City at National Airport
2399 Jefferson Davis Highway
Arlington, VA 22202
Phone: 703-418-6800 |
| Tuition |
The
fees for attending 2005 National Summit on Performance Measures
for Fire and EMS are:
| Conference: |
$995 |
| Conference and Workshop:
|
$1495 |
|
| Group
Discounts |
|
For More information about discounts for groups of three or more,
please contact Tom Benston at 703-894-0481 or [email protected]. |
| Exhibit
& Sponsorship Info |
Learn more about exhibit and sponsorship
opportunities at Performance Institute educational seminars by
contacting Tom Benston at 703-894-0481 or
[email protected].
Administrative Note:
A $150 service fee will be charged on
cancellations received less than three weeks form the date of
the event. A credit memo will be sent reflective of that
amount, which can be used for a future Performance Institute
conference..
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