The Performance Institute - Training Programs

California Government Accountablility Council

COURSES

Employee Relations/Alternate Dispute Resolution

In an ever-changing environment of organizational conflicts, budget limitations and an increased need for mediation in the workplace, the need for you to effectively measure the performance of your alternative dispute resolution program is crucial to current and continued success within your agency. Evaluating and measuring the performance of your agency's initiative can be challenging; but it is a must in order to get to green on the PMA. Establishing these performance measures for your agency's ADR program is crucial to stay aligned with the PMA.

Key Methodologies Covered

This training will focus on developing a results-orientated alternative dispute program in your agency by applying both the Administrative Dispute Resolution Act of 1996 and the Administrative Dispute Resolution Act of 1998 to your agency’s human capital plans. It will explain how to comply with Merit Systems Protection Board requirements and how to target organizational challenges that pose a constant need for improvement within your agency.

Training Curriculum
Day One Agenda:
9:00	Alternative Dispute Resolution Mandates and Trends • Administrative Dispute Resolution Act of 1996 • Administrative Dispute Resolution Act of 1998 • Presidents Management Agenda (PMA)
10:00	Labor Relations Responsibilities • Improve labor/management relations • Develop relational policies that help your agency achieve its mission • Increase employee moral: reward and recognize employee performance
12:45	Employee Involvement and Empowerment • Gain employee "buy-in" by building a culture based on employee involvement and participation • Create changes in roles and responsibilities to increase moral • Increase retention, commitment, productivity, and profitability of your agency
1:00	Building a Communications Network with Your Employees • Develop a structured plan for communicating key messages; implementing a plan and measuring results • Utilize strategic communications to address employee concerns • Measure and track employee "buy in" of key messages
3:00	CASE STUDY: ADR Best Practices • Examine ADR best practices and results from a federal agency • Target your agency's organizational challenges and development
4:00	Adjourn
Day Two Agenda:
9:00	Alternative Dispute Resolution Approaches and Techniques • Identify workforce and regulatory trends resulting in formal employee complaints • Prevent conflict from escalating into costly legal disputes • Identify internal and external factors affecting your programs goals and objectives
11:00	Resolve Manager-Employee Disputes Effectively • Effectively use mediation as a vehicle to improve relations • Reduce time lost to unnecessarily conflicts
1:00	Redeploying, Counseling and Assisting Displaced Employees • Consider the effects of a reduction in force • Know the legal rights of employees during a workforce reduction • Implement strategies to compensate or redeploy displaced employees
3:00	APPLICATION SESSION: Assess Your Agency's ADR Program • Ensure your program is having a positive effect on your organization and your agency culture • Align your agency's goals and organizational objectives with agency budget
4:00	Adjourn

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Cancellations: A $150 service fee will be charged on cancellations received less than three weeks from the date of the event. A credit memo will also be sent reflective of that amount, which can be used for a future Performance Institute conference.

DATES

Coming Soon!

DESCRIPTIONS

Course Level: Intermediate

Format: Group-Live

Prerequisites: None

Advance Preparation: None

CPE Credits: 12

Tuition: $1095

MEET CORE COMPETENCIES FOR

Human Resource Personnel, ADR Specialists, Personnel/Employee
Services and EEO Specialists and Mediators

HOW WILL YOU BENEFIT

• Prevent conflict from escalating into costly legal disputes
• Identify internal and external factors affecting your program goals
and objectives
• Develop a conflict management system

GET CERTIFIED

The Performance Institute offers the only comprehensive certification programs in government management.

This training program is part of the curriculum of the following certification programs:

Human Capital Management

The Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.

Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue
North, Nashville, TN 37219-2417. Website: www.nasba.org