| Training Curriculum |
| Day One Agenda: |
|
8:30 |
Registration and Continental Breakfast |
|
9:00 |
Importance of Performance Mandates Management
• Update on performance management mandates
• Criteria for performance goals and measures |
|
10:00 |
Overview of the Balanced Scorecard (BSC)
• Understanding key principles and the evolution of the Balanced Scorecard
• Discuss misconceptions, challenges and successes of the balanced scorecard |
|
10:45 |
Breaks and Refreshments |
|
11:00 |
Understanding the Terms and Tools of the Balanced Scorecard approach
• The “Architecture” of Strategy Maps and Scorecards
• Walking through an example government Balanced Scorecard |
12:00 |
Networking Luncheon |
1:15 |
The Customer Perspective
• Understanding your Customers and Stakeholders
• Defining, clarifying and communicating your value proposition
• Develop customer and management satisfaction measures to communicate success in government services and stewardship programs |
2:00 |
Business Process Perspective
• Focus on outputs and activities that are tied to mission-oriented outcomes
• Develop performance measures that communicate successful business processes |
3:00 |
Break and Refreshments |
3:15 |
The Learning and Growth Perspective
• Human Capital Planning and Strategic Human Capital Assessment
• Development of high performance work systems and communication tools |
4:00 |
The Financial Perspective
• Multiple options for a public-sector Financial Perspective
• Using the Strategy Map and Strategic Initiatives to help resource allocation and make a business case as to budget justifications |
4:30 |
Adjourn |
| Day Two Agenda: |
8:30 |
Continental Breakfast |
|
9:00 |
Communicating and Planning for Change
• Overview on importance of change management when developing and
implementing a new performance management framework
• Keys to building consensus and support |
|
9:30 |
CASE STUDIES: Applying Balanced Scorecard in the Field: Best Practices for Balanced Scorecard Management
• Learn best practices from balanced scorecards success stories in the Public Sector
• Benefits experienced from use of balanced scorecard |
|
10:30 |
Break |
10:45 |
Step-by-Step Process for Designing a Pilot Scorecard and Strategy Map
• Select a Pilot area
• Process for Designing Linked Objectives and Strategy Maps |
12:00 |
Network Luncheon |
1:00 |
Application Workshop Continued
• Hands-on Exercise: Designing Linked Objectives and Strategy Maps
• Review of causal drivers on the sample strategy map
• Performance measurement principles |
3:15 |
Break and Refreshments |
3:30 |
Conclude Application Workshop
• Use of balanced scorecard measures to drive management decisions and
communicate |
|
4:30 |
Adjourn |
As agencies are asked to improve management and meet performance mandates, it is essential that managers adopt performance management frameworks to help drive decisions. Through the implementation of the Balanced Scorecard framework, agencies not only align strategic goals with the strategic plan, but also help drive budget decisions and customer service measures. Government managers will acquire the skills necessary to develop performance goals and measures and to utilize the performance data to aid in management decisions.
