Leadership and Personal Effectiveness

Strengthen the Backbone of Your Office...Your Administrative Staff!

Have you ever wondered why some people seem to accomplish so much while others struggle along barely able to attend to their daily needs? Highly effective people usually fulfill their achievements with less work and effort than those who accomplish little. The difference is in their focus, intention and skills—all of which can be mastered at Leadership and Personal Effectiveness. This interactive training will equip you with the tools and knowledge needed to become involved in departmental decisions and make the transition from Administrative Assistant to Administrative Manager. You will emerge from this two-day training with the self-awareness and behaviors you need to become indispensable to your boss and organization.

Registration & Continental Breakfast

Leadership and Personal Effectiveness in a Government Office Environment
• Present yourself effectively inside and outside the office
• Create a favorable image that commands respect

Projecting an Image that Delivers Results
• Realize the importance of fi rst impressions
• Understand why you must sell yourself before you can sell your message

11:00

Team Building and Team Leadership
• Discover the difference between management versus leadership
• Develop the basic skills critical to working in a team environment

Networking Luncheon

Leadership, Communications and Team Building Application Session
• Help your team work through effective communication
• Achieve maximum results and maintain quality relationships

Managing Confl ict in the Workplace
• Asses your individual conflict resolution style
• Learn strategies for working with difficult people and develop alternative ways of managing conflict

Constructive Problem Solving and Decision Making
• Improve your individual and team creativity in making the right decision
• Learn how to create the best conditions for problem solving

Effectively Communicating and Motivating Colleagues: Mastering the Art of Internal Communications
• Learn how to communicate your ideas clearly to team members and supervisors
• Become comfortable with speaking and listen effectively

Adjourn

Continental Breakfast

Effectively Communicating and Motivating Customers: Mastering the Art of External Communications
• Enhance skills for maintaining two-way communications and professional clarity
• Apply these concepts through interactive group scenariosm

Becoming a More Effective Negotiator
• Improve personal and professional profi tability in order to deal with difficult negotiators
• Apply your new negotiation skills in real life scenarios and gain feedback from your administrative peers

Networking Luncheon

Thriving through Change
• Understand the forces shaping the new workplace and your role
• Establish short-range and long-range goals to strengthen personal
resilience
• Deal with resistance to change and different forms of negativity inside the office

Prioritizing Tasks in the Office and at Home
• Discover organizational tools and techniques to assist your work
load
• Find out what your time is worth and how to maximize it to its fullest potential

Business Protocol and Etiquette
• Identify your unique abilities and key strengths
• Learn why image branding is vital to your professional and personal success

Adjourn

Continuing Professional Education Accreditation
Th e Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have fi nal authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Web site: www.nasba.org