Government Administration Management

Advance Your Career with the ONLY Program Designed Exclusively
for Government Administrative Professionals!

Every position in today's office environment requires some level of professional skill. As you climb the office ladder and assume enhanced positions, you must augment your professional skills. In fact, developing a plan, being a leader and becoming an effective project manager enhances your ability to contribute to the office and improves your standing in the office environment. More importantly, it makes you an invaluable asset to your director and supervisor. This interactive, hands-on training will address comprehensive professional skills that will enhance working relationships, improve leadership and communication skills, refine grammatical and writing skills and bolster your confidence as you assume more important office roles. You will emerge from this two-day training with the tools and the tactics you need to position yourself as a high-impact administrative manager.

Registration & Continental Breakfast

Administrative Assistants’ Important and Ever-Changing Role in the 21st Century
Understand how office work has changed and how to advance your career in the federal government

Moving from an Administrative Assistant to Knowledge Assistant
• Understand the future of office technology and your role in it
• Appreciate the importance of becoming a knowledge assistant and obtain job responsibilities

Traits and Characteristics of a Good Supervisor
• Learn the traits and behaviors that a supervisor must have in order to be effective
• Discover how to work beyond the call of duty

Working Out Your Myers-Briggs
• Understand other personality types to better manage relationships in your office
• Develop a plan of attack by learning skills to work with difficult personalities

Networking Luncheon

Self Assessment and Self Analysis
• Identify your own personal strengths and weaknesses in the workplace
• Identify ways to develop new skills in your daily work and personal life

Devising a Professional Development Plan
• Develop a change management plan: identify and anticipate barriers to change
• Create reasonable milestones to achieve your personal goals and attain new skill sets

Adjourn

Registration and Continental Breakfast

Implementing Knowledge Assistant Initiatives
• Analyze and improve organizational workflow and communications
• Determine the best course of action for you to become a knowledge assistant

Starting on the Right Foot
• Apply proper etiquette in today’s world
• Learn how to track your new skills and utilize them in the office
• Present yourself in a manner that will get you noticed for the right reasons

Building Your Day for Success
• Learn essential time management tools to manage stress effectively
• Prioritize an ever changing workload

Knowledge Assistants Role in Technology Management
• Use expert multimedia skills and web tools to prepare and distribute organizational products and communications
• Utilize technology, hardware and software in office projects

Networking Luncheon

Learning the Basics of Web Page Design and Management
• Understand and implement strategies for designing and maintaining your office website
• Devise and implement simple electronic commerce strategies for your own website

Learning to Communicate
• Improve professional skills for communicating in your office and ways to get your point across
• Compile and plan your thoughts to make your communications more effectively

Business Writing
• Compose more effective emails, memos and letters to create efficient communications
• Organize and outline what you want to say and the audience with whom you are communicating with
• Express yourself clearly, concisely and correctly

Adjourn

Continuing Professional Education Accreditation
Th e Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have fi nal authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Web site: www.nasba.org