If
you want true change to succeed in government, you have to measure it!
BUT,
HOW DO YOU KNOW YOU HAVE
THE RIGHT MEASURES?
We have
established the importance of what Peter Drucker was talking about and
established that “what gets measured, gets done.”Now where do we go from here?What should guide our selection of
performance measures?How can this
system prove most useful to program managers and their staff members?
