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© 2002 The Performance Institute
Ground Rules
•Go beyond that which you “control”
•Focus on what you can “influence”
•Measure the real picture, no matter how politically sensitive that may be
•Don’t think about budget…that comes later
•Don’t start with activities or outputs; start with outcomes.
I want to go through the ground rules for this process.  As a facilitator, you should review these with the participants in your stakeholder sessions.  And, just as I did earlier, you should lay the groundwork for this process by conveying a sense of urgency and the need for this.
Now the ground rules.  The first two listed here are extremely important since these rules imply the cultural shift that you need to effect.  In the beginning of the process, you should not feel constrained by things that you can “control,” but rather focus on what you can “influence.”  This should be a kind of brainstorming session.  Get everything down on paper before eliminating things and refining your list of end goals.
Other rules to convey to participants in the stakeholder sessions are the importance of measuring the real picture, without getting hung up on how politically sensitive the task is.  Also, do not feel constrained by the budget in the first go-around.  The list of outcomes, strategies, and activities that participants generate can be refined further down the line.  Finally, don’t start with activities or outputs, but instead start with end outcomes and work backwards.